Refund Policy


Effective Date: March 26, 2026
Website: https://fixyt.life

1. Overview

At Fixyt (“Company”, “we”, “our”, “us”), customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be issued for services booked through our platform.

By using our services, you agree to this Refund Policy.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

a) Service Not Delivered

  • If a booked service is not provided due to unavailability of a service professional
  • If Fixyt cancels the booking

👉 You will be eligible for a full refund

b) Failed or Incorrect Service

  • If the service delivered is significantly different from what was booked
  • If the issue is reported within 24 hours of service completion

👉 Refund may be:

  • Full refund, or
  • Partial refund, or
  • Free re-service (at our discretion)

c) Payment Failure / Double Payment

  • If your payment is deducted but booking is not confirmed
  • If you are charged twice for the same booking

👉 You will receive a full refund of the excess amount

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Service has been successfully completed
  • Issues reported after the allowed complaint window (24 hours)
  • Customer dissatisfaction due to subjective reasons (e.g., preference-based concerns)
  • Incorrect information provided by the customer
  • Denial of access or unavailability at service location
  • Minor service delays beyond our control

4. Cancellation Charges

Refund eligibility depends on when the booking is cancelled:

  • Before service professional is assigned: Full refund
  • After assignment but before arrival: Partial refund (may include cancellation fee)
  • After professional arrives or service starts: No refund

5. Refund Process

  • Refunds are processed to the original payment method
  • Processing time: 5–10 business days (depending on bank/payment provider)
  • For cash payments, refunds may be issued via bank transfer or wallet credit

6. Inspection & Verification

Fixyt reserves the right to:

  • Investigate refund claims
  • Request proof (photos/videos)
  • Contact the service professional

Refund decisions will be made after verification.

7. Platform Role

Fixyt acts as an intermediary platform connecting customers with independent service providers.
While we strive to ensure quality, refunds are handled based on platform policies and service circumstances.

8. Changes to Refund Policy

We reserve the right to update this policy at any time. Changes will be effective once posted on the website.

9. Contact Us

For refund requests or support:
📧 Email: jitroy36@gmail.com
🌐 Website: https://fixyt.life

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